Official advice for New Zealanders living and travelling overseas

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Indonesia: Bali: Mount Agung Volcano

Mount Agung volcano on Bali, Indonesia erupted in late November 2017 sending ash clouds into the atmosphere. The National Disaster Management Authority for Indonesia has assessed the volcanic alert level for Mount Agung at level 4 (on a 4 level scale).

The Indonesian authorities have an exclusion zone in place around Mount Agung volcano. Residents and tourists have been warned to stay at least 6 kilometres away from the volcano's crater. Evacuation orders are in place within that area due to the potential for an eruption. New Zealanders throughout Bali are advised to follow the advice of the local authorities at all times, including any evacuation orders. New Zealanders are advised to monitor local media to stay up to date with developments.

Ash clouds have severely disrupted air travel in and out of Bali, closing Ngurah Rai (Bali) International Airport for three days in November. Depending on weather conditions, ash could cause the cancellation of flights at short notice. For more information please see Bali International Airport’s website.

If you are booked, or planning to visit Bali in the near future contact your airline or tour operator to confirm flight schedules and whether they are offering alternative arrangements. Most insurance providers do not provide cover for natural disasters including volcanic eruptions. We advise all New Zealand travellers to carefully review their travel insurance policy before departing.

For health advice on dealing with volcanic ash please see the Ministry of Health’s website.

New Zealanders requiring consular assistance can contact the New Zealand Embassy in Jakarta on +62 21 299 55800 or on

New Zealanders in Bali are advised to update their registration information or take this opportunity to register with the Ministry of Foreign Affairs and Trade.

Associated Advisories:

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